Innovation Leadership
Led digital banking initiatives that lifted engagement and adoption during critical periods.
Fintech β’ MobileI turn user insight into outcomes β from award-winning digital banking to community SaaS (Membscribe, EventPadi), B2B ops tools (PortsConnect), and creator platforms (EonCanvas). Based in Brighton & London.
I use technology to bring convenience to peopleβs lives and solve real problems β with empathy, data, and delivery discipline.
Strategy β delivery β measurable impact.
Led digital banking initiatives that lifted engagement and adoption during critical periods.
Fintech β’ MobileTranslate insight into roadmaps and align cross-functional teams around outcomes.
Roadmaps β’ OKRsShipped features that empower member communities and creators at scale.
SaaS β’ PlatformsBlend data, research, and stakeholder input to drive meaningful change.
UX β’ AnalyticsIntensive foundation across operations, compliance, service, and digital banking products.
Delivered customer-centric improvements under Technology & Services; led IBPS migration readiness and queue/process optimisation.
Collaborated on FirstMobile, FirstBills Pay Gateway, LIT App; refined journeys with research and hands-on testing.
Define features and onboard clients for the all-in-one community platform (communications, events, payment automation).
Launched B2B appointment & ticketing for field operations β reducing resolution time and improving workflows.
Creator platform connecting artists with commissions and collaborations.
Leads stakeholder engagement programmes focused on digital visibility, bias audits, and cross-sector collaboration to strengthen multiethnic partnerships and expand business access.
Supported quality assurance for the TraceSavvy factory software β ensuring functional accuracy, reporting bugs, and improving product reliability across test environments.
Completed intensive training across operations, compliance, service, and digital banking products at FirstAcademy β the foundation for my professional journey.
Led customer service excellence and innovation initiatives under the Technology & Services Directorate, earning team recognition for customer-centric impact.
Collaborated with product teams on FirstMobile, FirstBills Pay, and LIT App β contributing to ideation, journey mapping, QA/UAT, and prototype testing within an innovation-driven lab environment.
Product Manager for PortsConnect β a B2B appointment and ticketing platform improving field operations, task automation, and resolution times.
Managed product delivery for Membscribe and EventPadi β all-in-one community management platforms for communication, events, and payments.
TraceSavvy is a factory software platform I supported through quality testing β ensuring accuracy, usability, and performance across workflows. Below are screenshots highlighting test case management, Jira integration, and system overview dashboards.
Participated in the Gatwick Diamond Business Awards assessment β evaluating innovation, customer impact, and inclusion metrics across regional businesses.
Participated in the Sussex Summer Accelerator and Incubator Programs β refining business models, mentorship sessions, and startup storytelling.
Engaged with the SINC incubation program to strengthen EonCanvas and community products β leveraging mentorship, workshops, and peer feedback to refine strategy and delivery.
Founded EonCanvas β a creative platform that showcases artists, connects them to opportunities, and amplifies diverse talent through digital visibility.
Co-founded Brighton United CIC to promote digital visibility, collaboration, and inclusion across culture, community, and technology. Highlights from events and programmes below.