Impact-focused Product Manager across digital banking, SaaS, and community products. I turn user insight into outcomes with clear roadmaps, stakeholder alignment, and disciplined delivery.
Aligned founders, engineering, and design around OKRs; sequenced roadmap for comms, events, and payments.
Ran discovery (interviews, usability tests); translated insights into PRDs, stories, and acceptance criteria.
Drove adoption/retention metrics; partnered with CX to close the loop on feedback and reduce churn.
TraceSavvy — Software QA Tester (Contract)
Jan 2025 – Aug 2025
Factory software · QA
Coordinated with product/engineering on acceptance criteria; increased coverage and tightened quality gates.
Planned & executed functional/regression tests; triaged defects in Jira and verified fixes across environments.
First Bank of Nigeria — Digital Lab — Associate Product Manager
Oct 2021 – Dec 2021
Fintech · Mobile & Payments
Collaborated with product owners, designers, and engineers on FirstMobile, FirstBills Pay, FirstOnline, and LIT App to enhance usability, streamline workflows, and reduce user friction.
Contributed to System Integration Testing (SIT) by validating functionality and providing feedback that improved product performance and user experience.
Participated in UAT cycles, SIT stand-ups, and brainstorming sessions to support test execution, defect triage, and release readiness.
First Bank of Nigeria — Team Lead, Branch Operations
Sep 2018 – Sep 2021
Operations · Customer experience
Aligned Ops, IT, and Compliance for IBPS migration readiness; improved queueing and service processes.
Reduced transaction turnaround and complaints through workflow redesign, training, and comms updates.
PortsConnect — Product Manager
Jun 2022 – Apr 2023
B2B ops tooling
Launched appointment & ticketing for field ops; clearer SLAs and automation shortened time-to-resolution.
Facilitated vendor/client workshops to prioritise workflows and remove operational bottlenecks.
EonCanvas — Founder
Dec 2022 – Present
Creator platform
Built a platform connecting artists to commissions and collaborations; led product, partnerships, and ops.
Brighton United CIC — Co-Founder & Director
Dec 2024 – Present
Civic tech · Inclusion
Leads stakeholder engagement programmes on digital visibility, bias audits, and cross-sector collaboration to strengthen multiethnic partnerships and expand business access.
Selected Achievements
Digital banking: lifted engagement on flagship mobile products via UX refinements and UAT-driven fixes.
Ops efficiency: shortened service resolution by introducing structured ticketing/automation (PortsConnect).
Process & CX: reduced wait times and complaints through queue/process optimisation (First Bank).
Education & Certifications
MSc, Entrepreneurship & Innovation — University of Sussex (2024)
FirstAcademy (CRM/Customer Experience) — First Bank of Nigeria (2018)